COVID-19

I am committed to ensuring the highest standards of safety at all times, and even more so during this time. Below is a list of the various levels of precautions we are taking at this time as well as patient expectations and procedures for treatment. 

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COVID-19 Screening – All Patients & Practitioners Must complete a COVID-19 symptom questionnaire and answer truthfully to questions regarding symptoms that could possibly be linked to COVID-19 or other communicable disease.

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All patients and practitioner must be free from COVID-19 & other communicable disease symptoms, which include:

• Fever, cough, shortness of breath

• Flu or cold-like symptoms

• Generally feeling unwell

• Diarrhea, loss of smell, or taste

• Runny or stuffy nose
  
  

All patients and practitioners must be free from COVID-19 Exposure:

• Must NOT have been in close contact with someone with COVID-19 in the past 10 days

• Have NOT been required to self-monitor or isolate in the past 10 days
  
  

Anyone who is experiencing COVID-19 symptoms or has been (potentially) exposed to COVID-19 will not be permitted to enter the clinic facility at this time. If you have an appointment booked and need to cancel or re-book or if you have any questions please call the clinic. Alternatively, you have the option to have a Telehealth (online) session rather than an in-person appointment if you are symptomatic or have been exposed to COVID-19. 

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Patient Expectations and Procedures

The following is a list of expectations for individuals entering the clinic for treatment. 

1. Please do not come to your appointment if you are sick or have experienced cold or flu-like symptoms in the past 14 days, if you are required to self isolate due to travel or have been exposed to COVID-19 in the past 10 days. Please refer to our symptom screening guidelines above.

2. Please contact the clinic to cancel appointments as soon as you are aware that you cannot keep your originally scheduled appointment. Cancellation fees will be waived at this time for illness. 

3. We are asking that patients come to their appointment alone and that anyone accompanying them wait outside the clinic. Please leave children at home or contact the clinic so we can make appropriate safety arrangements. Young patients may be accompanied by a parent or guardian. 

4. Patients are required to bring their own mask to wear at all times when in the clinic and throughout the duration of their osteopathic treatment.

5. Please arrive at the clinic no more than 5 minutes before your scheduled appointment time. Our waiting rooms are now open, however you are welcome to wait outside if that is your preference. Please use the self check-in feature so that your practitioner knows that you have arrived and they will meet you at the door. 

6. Upon entry into the clinic all patients are expected to sanitize their hands with an alcohol based hand sanitizer, which will be provided at the clinic.

7. Please maintain physical distance with staff and fellow patients while at the clinic. 

8. Patients should avoid touching their face with their hands during their appointment.
   
   

Practitioner/Staff Clinic Procedures and Policies

The following are measures that our practitioners and staff are taking to keep our environment safe. These are the minimum measures and more sanitation will be taking place as well. 

1. Practitioners will thoroughly wash their hands immediately for at least 20 seconds with warm water and soap before welcoming the patient into the clinic for treatment.

2. Your osteopathic practitioner will wear a mask throughout the duration of your appointment.

3. Following the treatment the practitioner will disinfect their hands and immediately clean any area used with the patient with disinfectant. This includes any equipment, treatment tables, door handles and any other item used. 

4. After sanitizing, practitioners will then thoroughly wash their hands again for at least 20 seconds with warm water and soap. 

5. Deep cleaning with disinfectant in the common area and ‘traffic areas’ will happen during the day at regular intervals and/or as needed and at the end of the day. This includes but is not limited to the reception area, washrooms and other clinic areas.

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Anne-Marie has received both doses of vaccine for COVID-19.

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